At ace66, your personal data is handled with the same care and security we apply to your funds. This Privacy Policy explains exactly what we collect, why we collect it, and how we keep it safe.
✅ Last Updated: 1 January 2026Before reading the full policy, here are the six core commitments that shape how ace66 handles your personal information.
ace66 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances, ever.
All data transmitted between your device and ace66's servers is encrypted using industry-standard 256-bit SSL/TLS protocols, protecting your information in transit.
We collect only the data we genuinely need to operate the platform, process your transactions, verify your identity, and provide customer support.
You have the right to access, correct, and request deletion of your personal data. We respond to all data rights requests within a reasonable timeframe.
Where we share data with trusted service providers — such as payment processors and KYC providers — we disclose this clearly and only share what is strictly necessary.
We do not hold your data indefinitely. Retention periods are tied to the purpose of collection and applicable regulatory obligations, after which data is securely deleted.
This Privacy Policy (hereinafter "Policy") is issued by ace66 (hereinafter "ace66", "we", "us", "our") and governs the collection, use, disclosure, storage, and protection of personal data relating to individuals (hereinafter "you", "your", "Player", "User") who access or use the ace66 online gaming platform, including the website at https://ace66.buzz, all associated sub-domains, and any mobile or software applications (collectively, the "Platform").
ace66 is committed to protecting the privacy and personal information of all players, including those accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations across Malaysia. We recognise that players entrust us with sensitive personal and financial data, and we treat that responsibility seriously.
This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform as a whole. By registering an Account on ace66 or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
ℹ️ If you do not agree with this Policy, you must not access or use the ace66 Platform. You may contact us at any time to exercise your data rights or ask questions about how your information is processed.
For the purposes of this Policy, the following terms carry the meanings set out below:
ace66 collects personal data from you in several categories, depending on how you interact with the Platform. The following table summarises the categories of data we collect and examples of each:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, gender | Account registration, KYC verification, age enforcement |
| Contact Data | Email address, phone number, residential address | Account communication, support, identity verification |
| KYC Documents | National ID card, passport, proof of address | Regulatory compliance, fraud prevention, withdrawal processing |
| Financial Data | Payment method details, transaction history, deposit/withdrawal amounts in MYR or crypto | Payment processing, fraud detection, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Security, fraud prevention, platform optimisation |
| Usage Data | Games played, betting history, session duration, feature usage | Platform improvement, responsible gambling monitoring, personalisation |
| Communications Data | Support chat transcripts, email correspondence content | Quality assurance, dispute resolution, training |
| Marketing Preferences | Opt-in/opt-out status for promotional communications | Sending or suppressing promotional messages in accordance with your preferences |
We do not collect special categories of sensitive personal data (such as racial or ethnic origin, health data, or biometric data) unless this is strictly required for identity verification purposes and explicitly consented to by you.
ace66 collects Personal Data through the following channels:
The majority of the data we hold is provided directly by you when you register an Account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion. This includes data entered into registration forms, document upload interfaces, and live chat sessions.
When you access and use the Platform, we automatically collect Technical Data and Usage Data via cookies, web beacons, server logs, and similar tracking technologies. This data is collected to maintain platform security, analyse performance, and improve the user experience.
We may receive Personal Data about you from trusted third-party partners, including identity verification and KYC service providers, payment processors (such as those operating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, and Public Bank integrations), and fraud detection platforms. Such data is used solely in connection with the purposes stated in this Policy.
✅ ace66 does not purchase Personal Data lists from third-party data brokers. All third-party data we receive is directly related to your use of the Platform or our payment and verification infrastructure.
ace66 processes your Personal Data for the following clearly defined purposes:
ace66 processes your Personal Data on one or more of the following legal bases, depending on the purpose and the data category involved:
ace66 does not sell your Personal Data to any third party. We share your data only in the following limited and controlled circumstances:
All third parties with whom ace66 shares Personal Data are required to maintain appropriate data security standards and are prohibited from using your data for any purpose beyond those specified in their data processing agreements with ace66.
The ace66 Platform uses cookies and similar tracking technologies to provide a secure, personalised, and functional experience. The categories of cookies we use are as follows:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and security of your Platform experience. ace66 does not use cookies to serve third-party advertising or to track your activity across unrelated websites.
ace66 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations under our international gaming licence. The following general retention guidelines apply:
Following expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.
ace66 implements a comprehensive set of technical and organisational measures to protect your Personal Data against unauthorised access, alteration, disclosure, or destruction. These measures include:
⚠️ No digital platform can guarantee absolute security. Players are strongly encouraged to use a strong, unique password for their ace66 Account and to enable two-factor authentication. Do not share your login credentials with anyone.
In the event of a personal data breach that poses a risk to your rights and freedoms, ace66 will notify affected individuals and relevant supervisory authorities in accordance with our obligations under applicable data protection frameworks.
Depending on your location and the applicable data protection laws, you may have the following rights in relation to your Personal Data held by ace66. We are committed to honouring all valid requests in a timely manner.
Request a copy of the Personal Data ace66 holds about you, along with information about how it is being processed.
Request correction of inaccurate or incomplete Personal Data. You may also update certain information directly within your Account settings.
Request deletion of your Personal Data where there is no longer a lawful basis for ace66 to retain it, subject to our regulatory retention obligations.
Request that ace66 restricts processing of your Personal Data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
Request a structured, machine-readable copy of your Personal Data that you provided to us on the basis of consent or contractual necessity.
Object to processing of your Personal Data carried out on the basis of our legitimate interests, including direct marketing communications.
To exercise any of the rights listed above, please contact ace66's support team via live chat or by emailing [email protected]. We will respond to all valid requests within 30 days. Complex or high-volume requests may require an extension of up to a further 60 days, of which we will inform you promptly.
We may need to verify your identity before processing a data rights request to ensure that we do not disclose or alter data in response to a fraudulent claim.
The ace66 Platform is strictly restricted to individuals aged 21 years and above. ace66 does not knowingly collect, process, or retain Personal Data from individuals under the age of 21.
If ace66 discovers or is notified that Personal Data has been collected from an individual under 21, the relevant Account will be immediately suspended and the associated data will be deleted, except where retention is required to report the incident to regulatory authorities or law enforcement.
🔞 If you believe that a minor has registered an Account on ace66 using false age information, please contact us immediately at [email protected]. We take underage access very seriously and will act promptly on all credible reports.
As an internationally licensed online gaming platform, ace66 may transfer your Personal Data to countries outside Malaysia for the purposes described in this Policy. This may occur in connection with data storage infrastructure, third-party service providers (including payment processors and KYC partners), or our internal administrative functions.
Where Personal Data is transferred to a jurisdiction that does not provide a level of data protection equivalent to that applicable in your home jurisdiction, ace66 will implement appropriate safeguards to protect your data. These safeguards may include contractual data protection clauses, data transfer agreements, or other mechanisms recognised as appropriate by applicable data protection frameworks.
By using the ace66 Platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Malaysia, including the jurisdiction in which our gaming licence is held.
ace66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the structure of our Platform. The updated date at the top of this document will reflect the date of the most recent revision.
Where a change is material — meaning it significantly affects how we process your Personal Data or your rights in connection with that processing — we will notify you via a prominent notice on the Platform and/or by email to your registered address, where practicable, prior to the change taking effect.
Your continued use of the ace66 Platform following the effective date of any amendment to this Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must cease using the Platform and may request Account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace66 handles your Personal Data, please contact us through the following channels:
When submitting a data rights request by email, please include your registered email address and, where applicable, your Account ID to help us process your request efficiently. For security purposes, we may ask you to complete identity verification before actioning your request.
ℹ️ For matters relating to self-exclusion or responsible gambling, please visit our dedicated Responsible Gambling page for specific guidance and support resources available to Malaysian players.
Your data is secure, your privacy is respected, and your rights are protected. Start your ace66 journey with complete peace of mind.
🔞 For players aged 21 and above only. Please play responsibly. Learn More →